Our Pet Care Philosophy
We are proud to serve pet owners in Poway. Our team is dedicated to providing you and your pet with state-of-the-art veterinary service with compassion and care.
Our veterinary team is passionate about preventative care, client education, and providing comprehensive emergency services to pets in Poway.
Learn about what may be an emergency and the steps to take to have your pet seen at our clinic.Learn More
Read through our FAQs to learn more about our office policies, payment options, and appointment scheduling.
- What types of payment options are available?
We expect payment in full at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
- Will I be provided with an estimate of costs?
We will provide an estimate for the cost of our services in good faith prior to treating your pet. However, unforeseen circumstances could arise that may impact your final bill.
We will always discuss our written estimate with our clients before they leave our facility, and require a deposit based on our estimate before any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as you can so we can offer the space in our schedule to other patients.
- What types of animals do you treat?
We treat all small domestic pets such as cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet requires either on our online store or at our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatments that you consent to for your pet’s care. This payment is due at the time services are provided.
For further hospitalization, diagnostics, or surgery, an upfront deposit is required with payment due in full when your pet is discharged.
- What are the fees associated with an emergency vet visit?
A deposit payment is required for all emergency vet examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you so we can establish a treatment plan.
If additional hospitalization, diagnostics, or surgery is required, we will need a deposit upfront, with payment due in full when your pet is discharged.
- Can you help with my pet insurance?
We will be happy to help you complete the pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some links to help with your pet's health.